Code of Conduct

Be respectful, even when you disagree. Assume the other person is trying.

Not allowed: harassment, bullying, threats, intimidation, stalking, or repeated unwanted contact. Hate speech or slurs. Discrimination against anyone because of race, colour, national or ethnic origin, ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or family status, or any other protected characteristic. Content that demeans or dehumanises a group.

Nurvimo is not a dating platform and it is not for anything sexual.

Not allowed: sexual advances, sexual comments about someone's appearance, sexual content in profiles, messages or sessions, requests for images, or asking to move a conversation somewhere sexual. Any sexual content involving a minor is reported to law enforcement immediately and permanently ends the account.

Your profile is a promise. Keep it true.

Not allowed: fake names, fake photos, someone else's video, invented jobs, exaggerated roles, claiming a qualification, licence, certification or award you do not hold, claiming to represent a company you do not represent, or impersonating anyone including Nurvimo staff.

Share what you did. Do not do the licensed job.

You can tell someone how you moved countries, opened a shop, changed careers, learned a trade, priced your first job, or got through something hard. You cannot advise on someone's immigration application, give legal advice on their situation, diagnose or treat a health or mental health condition, tell someone what to invest in, prepare their taxes, or sign off on engineering or trade work, unless you hold the licence for it where they live and you are practising under it.

Not allowed: dangerous guidance. Do not tell someone to break the law, skip a required permit or inspection, misrepresent themselves on an official form, or do something likely to hurt them or someone else.

Not allowed: pyramid schemes, multi level marketing recruitment, get rich quick pitches, unregistered investment offers, crypto or currency schemes, fake bookings, transacting with yourself or a friend to generate money or reviews, chargeback abuse, or using Nurvimo to move money for anything other than a real session.

Never send money to another user outside Nurvimo. Never share your bank details, card numbers, government identification, or passwords with another user. Nurvimo will never ask you for your password.

Our fee pays for the marketplace, the payment protection, and the dispute process. Taking a connection off platform to avoid it is a breach, and it strips both of you of the protection you paid for.

Not allowed: asking to pay or be paid outside Nurvimo for a session that started here, or swapping contact details for that purpose before a booking is confirmed.

This one costs both people. Where a session is taken off the platform to avoid the fee, we may close both accounts, the Expert's and the Explorer's. If someone asks you to go off platform, say no and report it. We will never hold a report against the person who made it.

What is said in a session stays in the session.

Not allowed: sharing another person's private information, publishing a screenshot or transcript of a conversation, doxxing, or repeating what someone told you in confidence. Recording a session without both people agreeing through the consent screen is not just against the rules, it is illegal in many places.

Not allowed: writing a review for a session that did not happen, reviewing yourself or an account you control, reviewing a competitor, offering or accepting anything in exchange for a review, or pressuring someone to change or remove one.

Negative reviews stay up. We do not remove a review because someone did not like it.

Not allowed: unsolicited pitches, bulk messaging, using Nurvimo primarily to generate leads for another business, keyword stuffing profiles, creating multiple accounts, gaming search or badges, or interfering with the Platform technically.

Nurvimo is not an emergency service, and no Expert is a crisis responder. If you or someone else is in danger, contact your local emergency number or a crisis line right away.

If someone tells you during a session that they are at risk of serious harm, stop the guidance, point them to emergency services or a crisis line, and report it to us at safety@nurvimo.com.

Report a profile, a message, a session or a review from the Report link on the item, or email safety@nurvimo.com.

We acknowledge every report within 1 business day and aim to resolve most within 5 business days. Reports involving safety, minors or sexual content go to the front of the queue and are actioned within 24 hours.

Reports are confidential. Retaliating against someone for making a report is itself a breach.

Depending on what happened and whether it has happened before: a warning, content removal, loss of a badge, reduced visibility, a temporary suspension, withheld payouts pending investigation, or permanent removal. Serious cases, including anything involving a minor, sexual misconduct, threats of violence, or fraud, get permanent removal with no warning and, where required, a report to law enforcement or a regulator.

If we act against your account, we will tell you what happened and how to respond, unless the law or the safety of another person prevents us. You can appeal at safety@nurvimo.com and a different person will review it.